Refund & Cancellation

Last updated: 1 Sep 2026

Last Updated: 1 Sep 2026

This Refund and Cancellation Policy applies to paid AushadiPro subscriptions and other paid digital services.

AushadiPro provides software as a service. Subscriptions provide access to digital software and features for the applicable subscription period.

1. Subscription Cancellation

You may request cancellation of your AushadiPro subscription at any time.

Unless otherwise stated for your particular plan, cancellation normally prevents the next renewal rather than cancelling the already-paid subscription period.

You may generally continue to use the paid Services until the end of the current paid subscription period, subject to these Terms and any applicable suspension or termination provisions.

2. General Refund Policy

Because AushadiPro provides digital software and subscription access may begin immediately after payment, subscription fees are generally non-refundable after activation.

However, refunds may be provided where:

A duplicate payment has occurred;
A payment was successfully charged but the subscription could not be activated due to an AushadiPro technical issue;
A transaction is determined to be unauthorized following investigation;
A material service failure attributable to AushadiPro prevents meaningful access to the paid Service; or
A refund is required under applicable law.

A refund is not automatically available merely because a subscription was not used.

3. Duplicate Payments

If you are charged more than once for the same subscription due to a duplicate transaction, the verified duplicate payment may be refunded.

You should contact AushadiPro with the relevant transaction details.

4. Payment Charged but Subscription Not Activated

If your payment has been successfully completed but your subscription is not activated because of a technical or payment-processing issue, we may:

Activate the purchased subscription;
Correct the subscription status; or
Refund the applicable payment if the subscription cannot be provided.

5. Unauthorized Transactions

If you believe that a transaction was unauthorized, contact AushadiPro as soon as reasonably possible.

We may investigate the transaction and request information necessary to verify the claim.

Where an unauthorized transaction is confirmed, the appropriate remedy will be determined based on the circumstances, payment-provider rules and applicable law.

6. Service Failure

If a significant technical failure attributable to AushadiPro prevents access to a paid Service for a material period, AushadiPro may, depending on the circumstances:

Extend the subscription;
Provide account credit;
Provide a partial refund; or
Provide another reasonable remedy.

A short-term outage, scheduled maintenance, minor bug or isolated technical problem does not automatically qualify for a refund.

7. Situations Generally Not Eligible for Refund

Unless required by applicable law, refunds generally will not be provided for:

Change of mind;
Lack of usage;
Failure to use available features;
Unused subscription time;
Failure to cancel before renewal;
Failure to configure the account;
User device problems;
User internet connectivity problems;
User's incompatibility with the Services where system requirements were reasonably available;
Loss caused by third-party services;
Account suspension resulting from violation of the Terms;
Incorrect information entered by the user; or
Promotional or complimentary subscriptions where the applicable offer states that they are non-refundable.

8. Automatic Renewal

If automatic renewal is enabled, your subscription may be renewed automatically at the end of the applicable subscription period.

You are responsible for cancelling automatic renewal before the renewal date if you do not wish to continue the subscription.

A successful renewal payment does not automatically qualify for a refund merely because the user did not intend to continue the subscription.

Where applicable law requires a different treatment, applicable law will prevail.

9. Promotional and Referral Plans

Promotional, discounted, referral, complimentary or special subscriptions may have separate terms.

Unless expressly stated otherwise, promotional or complimentary subscription benefits:

Have no cash value;
Are not transferable;
Are not refundable; and
May be withdrawn in cases of suspected abuse or fraud.

10. Refund Request

Refund requests should be submitted through the support contact mechanism provided within the AushadiPro application or website.

To help us process the request, you may be asked to provide:

Account mobile number or email;
Pharmacy name;
Transaction/reference number;
Payment date;
Amount paid; and
Reason for the request.

We may request additional information where reasonably necessary to verify the transaction.

11. Refund Review

Refund requests may be reviewed based on:

Payment records;
Subscription status;
Activation status;
Relevant account activity;
Technical records;
Nature of the issue;
Payment-provider information;
Applicable law; and
Other relevant circumstances.

Submitting a refund request does not guarantee approval.

12. Refund Processing

Where a refund is approved, AushadiPro will generally initiate it through the original payment method or the applicable payment provider.

The time required for the refund to appear in your bank account, card account or other payment account may depend on the payment gateway, bank or financial institution.

AushadiPro is not responsible for delays occurring solely after a valid refund has been initiated by us or our payment provider.

13. Taxes

Where applicable, refunds will be processed in accordance with applicable tax and accounting requirements.

The treatment of taxes, invoices, credits and tax components may depend on applicable law and whether the relevant tax amount can legally be reversed.

14. Account Termination

If an account is suspended or terminated because of fraud, abuse, unlawful activity, payment fraud, unauthorized use or a material violation of the Terms, refund eligibility may be restricted to the extent permitted by applicable law.

15. Statutory Rights

Nothing in this Refund and Cancellation Policy is intended to exclude or restrict any consumer, contractual or statutory right that cannot legally be excluded or restricted.

Where applicable law requires a refund, cancellation or other remedy, that legal requirement will prevail over this Policy.

16. Changes to this Policy

AushadiPro may update this Refund and Cancellation Policy from time to time.

The latest version will be published through the AushadiPro website or application.

The updated policy will display the revised date.

17. Contact

For refund or cancellation requests, email support@aushadipro.com. Registered address: Navnath Nagar, Rahata, Ahilyanagar, Maharashtra 423107.